Support
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Download product catalogs and user manuals, and check our frequently asked questions.
FAQ
Frequently Asked Questions
How do I request a quote or consultation?
Reach out via the inquiry form on our Directions & Contact page, by email (hmercury@mercury.ne.kr), or by phone (+82 10-7723-6228), and our team will assist you.
Does the EPC series support communication protocols other than the standard options?
RS422 and EtherCAT communication are supported by default. If you need a specific communication protocol, please contact us separately.
Can I get a sample or demo test before purchasing?
Tell us your process conditions and measurement target, and we'll let you know whether a demo test is possible with the appropriate model. Please submit a request via our Contact page.
How do I request after-sales service?
Let us know the product model and the issue by email or phone, and we'll follow up after reviewing the details.
Couldn't find what you were looking for?
Contact our team directly and we'll get back to you quickly.